Refund Policy

1. By purchasing any service from RiseWebMedia, you acknowledge and agree to this Refund & Cancellation Policy.

2. Once a project commences or we receive payment, you are bound by the service agreement, except in cases explicitly outlined below.

3. Fees paid are generally non-refundable, as service delivery involves significant planning, effort, and resource allocation.

4. We provide services on a best-effort basis and consider refunds only under the specific conditions outlined in this policy.

a. Prior to Project Commencement: Clients may cancel a service order within 48 hours of confirmation. There will be a cancellation fee of 20% of the total project cost to cover administration and preparation.

b. After Project Commencement: Once project work begins, cancellations are non-refundable, as work has already started.
We will provide partial refunds based on the portion of the work we have completed.

c. Domain & Hosting Services: Domain registration and hosting services are third-party services. Once activated or registered, these services cannot be cancelled or refunded.

1. Technical Failure on Our Part: We will provide a refund if technical issues on our part prevent the delivery of services.

2. Delay in Project Initiation: If the project is not started within 15 business days of full payment, unless the delay is client-driven.

3. Duplicate Payments or Technical Errors: We will ensure that any technical or accidental duplicate payments will be refunded.

• Requests for refunds based on a change of mind, altered preferences, or delays caused by the client will not be entertained. All services are provided based on the client’s approval and instructions.

• Delays caused by the client in providing approvals, content, or required inputs.

• Work phases already completed and delivered, such as design drafts, development stages, or marketing campaigns.

• Clients are fully responsible for securing their account information and for all payments made using their accounts. RiseWebMedia is not liable for losses arising from unauthorized or fraudulent transactions performed using client credentials.

1. Request Submission: Refund requests, if eligible, must be submitted in writing to support@awebexperts.com or via our contact form, detailing the reason for the request along with proof of payment and transaction details.

2. Evaluation: All requests will be reviewed by the RiseWebMedia team. The company has the right to refund or not to refund based on the service offered, the work done, and the expenses incurred.

3. Processing Time: Approved refunds, if any, will be processed within 14–21 business days via the original payment method used.

a) Web Design & Development: Once the design starts, initial consultation and design fees are non-refundable.

b) Digital Marketing Services (SEO, PPC, Social Media Marketing, etc.): After we roll out campaigns, there is no refunding, as such services demand full attention and resources.

c) App Development: Once wireframes or prototypes are approved, there is no possibility of refund.

d) Domain & Hosting: Services cannot be canceled or refunded once activated, due to third-party policies.

e) Consultancy & Strategy Sessions: Paid consultations or strategy sessions are non-refundable once scheduled and confirmed.